Investors

Complaints and Claims

INFORMATION ON THE HANDLING OF COMPLAINTS AND CLAIMS

 

Guidebridge SGEIC, S.A. (the “Company”) has a Complaints and Claims Handling Procedure, approved by its Board of Directors, which governs the internal mechanisms established for the receipt, processing and resolution of complaints and claims that may be submitted by investors in the investment vehicles managed by the Company in connection with the activities and services provided by the Company. (See Procedure)

This procedure forms part of the Company’s internal control policies and mechanisms and is established in accordance with the applicable regulations and the criteria set out in Technical Guide 1/2026 of the Spanish National Securities Market Commission (Comisión Nacional del Mercado de Valores or “CNMV”) on internal control in the management of closed-ended investment vehicles.

Submission of Complaints and Claims

Investors may submit their complaints and claims in writing, either directly or through a duly authorised representative, using the following channels:

Person responsible for handling complaints and claims: Manuel Garrido Valdivielso.

Postal address:

Guidebridge SGEIC, S.A.
Calle Claudio Coello 46, 1D
28001 Madrid
Spain

Email: Guidebridge@guidebridge.es

Complaints and claims must include the complainant’s identification and contact details, a description of the facts giving rise to the complaint or claim, the relevant service and/or department and, where applicable, any documentation relevant to its assessment. The complainant must also declare that they are not aware of the subject matter of the complaint or claim being the subject of any administrative, arbitration or judicial proceedings. The submission must also state the place and date and bear the complainant’s signature.

The submission and handling of complaints and claims are free of charge.

Processing and Resolution

 

Complaints and claims are handled in accordance with the Company’s internal procedure, with the aim of ensuring that each matter is dealt with diligently, objectively and appropriately in light of the circumstances concerned.

As a general rule, the Company has established an indicative internal timeframe of one month from receipt of the complaint or claim within which to notify the complainant of its resolution.

Where, for duly justified reasons, it is not possible to resolve the matter within this timeframe, the complainant will be informed of the reasons for the delay, and the Company will endeavour to provide a response as soon as possible.

Spanish National Securities Market Commission (CNMV)

 

Without prejudice to the Company’s internal complaints and claims handling procedure, investors may refer their complaints to the Spanish National Securities Market Commission (Comisión Nacional del Mercado de Valores or “CNMV”), within the scope of its powers and subject to the applicable admissibility and processing requirements, and may also exercise any legal remedies available to them.

Address: Calle Edison, 4, 28006 Madrid, Spain.

Website: https://www.cnmv.es

Information on complaints: https://www.cnmv.es/portal/inversor/reclamaciones?lang=es

Regulatory References

 

  • Law 22/2014 of 12 November regulating venture capital entities, other closed-ended collective investment undertakings and the management companies of closed-ended collective investment undertakings.
  • CNMV Technical Guide 1/2026 on internal control in the management of closed-ended investment vehicles.